Privacy Policy | TecEx Global Compliance

1. Introduction

1.1This privacy policy explains how We protect and use Your Personal Information.

1.2“Personal Information” means any information that is recognised as such in terms of the General Data Protection Regulation and includes any information which identifies You, such as Your Registration Information and Login Details.

1.3All definitions contained in the Terms also apply to this privacy policy unless the context indicates otherwise.

2. Consent

2.1By using the Service and/or the Website and related applications, You consent to Our collection, storage, processing, and disclosure of Your Personal Information on the basis set out in this Privacy Policy.

3. Information We Collect

3.1In Your Use of the Website and related applications, we may collect and store internationally the following information and Personal Information:

3.2Your entity name, and entity email address;

3.3correspondence via the Website and information relating to transactional activity via the Website and related applications;

3.4connection information, statistics on page views, traffic to and from the Website and related applications, IP address and standard log information;

3.5if you elect to use our Service, information in respect of each transaction. Such information includes: the country of origin; the date of the transaction; the value; the transaction type; the currency; the billing address; the supplier information (if available); scan or image of the invoice; and the details of the transaction;

3.6if you elect to use our Service, we may collect usage and behavioural information based on Website and related applications.

4. How We Use Personal Information

4.1At the outset we would like to give You the comfort that You will always own Your Personal Information and that we do not sell Your Personal Information to anyone, for any reason, at any time.

4.2We use, disclose, and share Your Personal Information only as follows:

4.3to provide the Service;

4.4for marketing purposes;

4.5to analyse website and service usage and to improve the Services and/or Website and related applications;

4.6to deliver to You any administrative notices, alerts and communications relevant to Your Use of the Website and related applications;

4.7for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;

4.8in order to troubleshoot application issues, authorised personnel may impersonate an affected user to replicate the user’s experience and immediately stop doing so once the investigation is completed;

4.9the ability to impersonate a user will not be used to modify user data,

4.10or represent the person linked to the user, either internally or externally;

4.11by disclosing Your Personal Information to third party service providers appointed by Us in order to enable Us to provide the Website and Services to You, and who are bound by these same privacy restrictions;

4.12with and to Our other business divisions and other companies within the TecEx Group Limited for the purposes of supporting the Service and the Website, improving the Services, determining any illegal or fraudulent conduct and violations of any group company policies; and/or

4.13as otherwise set out in the Terms.

4.14In addition, We may disclose Personal Information to law enforcement, other government officials, or other third parties as We, in Our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us to legal liability, or in connection with a merger, consolidation, or sale of Our assets.

5. Opt Out or Update

5.1You are entitled to opt out of any disclosure of Your Personal Information to a third party or use of Your Personal Information for a purpose incompatible with the purpose for which it was originally collected or subsequently authorized by You by emailing Us at optout@tecex.com.

5.2It is your responsibility to ensure that the Personal Information that You provide while using Our Website and related applications is up to date. In the event that you wish to update your Personal Information please e-mail Us at dataprotection@tecex.com.

6. Information About Our Use of Cookies

6.1Our Website uses cookies to distinguish You from other users of Our Website and related applications. This helps us to provide You with a good experience when You browse Our Website and also allows us to improve Our Website and related applications. By continuing to browse the site, You are agreeing to Our use of cookies.

6.2A cookie is a small file of letters and numbers that we store on Your browser or the hard drive of Your computer if You agree. Cookies contain information that is transferred to Your computer’s hard drive.

6.3We use the following cookies:

6.4Strictly necessary cookies. These are cookies that are required for the operation of Our Website and related applications.

6.5Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around Our Website and related applications when they are using it. This helps us to improve the way Our Website and related applications work, for example, by ensuring that users are finding what they are looking for easily.

6.6Functionality cookies. These are used to recognise You when You return to Our Website and related applications. This enables us to personalise Our content for You, greet You by name and remember Your preferences (for example, Your choice of language or region).

6.7Targeting cookies. These cookies record Your visit to our Website and related applications, the pages You have visited and the links You have followed. We will use this information to make Our Website, related applications and the advertising displayed on it more relevant to Your interests. We may also share this information with third parties for this purpose.

7. SMS Communication

7.1If you provide us with a telephone number, we may from time to time communicate with you via SMS.

7.2By providing a telephone number and agreeing to receive communication from us, you are consenting to be contacted by SMS text message.

7.3Message and Data Rates may apply.

7.4You can STOP messaging by sending STOP and get more help by sending HELP.

7.5Phone numbers collected will not be shared with third parties / affiliates or partners.

8. Retention Period

8.1We will retain Personal Data which is collected from Our Website and related applications for a period of 26 months, unless you opt out in terms of the Opt Out or Update section above.

9. Security

9.1We take reasonable technical, administrative, and physical steps to protect against unauthorised access to and disclosure of Personal Information.

9.2We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of Your online session and to protect Our systems from unauthorised access.

9.3Our databases are protected from general personnel access both physically and logically.

10. Links to Other Websites

10.1We may make content from third party websites available to You from links located on the Website. These websites are not subject to the Terms. We recommend that You review the Terms of each such website to determine how that website protects Your privacy.

11. Comments and Questions

11.1If You have any questions, comments or concerns about the Terms, you may contact Us at dataprotection@tecex.com.